Do you ship Worldwide?
No, we currently only ship to the U.S.
Will my order be shipped in multiple parcels?
If you place a large order, it may be fulfilled in multiple shipments.
How long will my order take to deliver?
Your order should take between 7 -10 business days to arrive at your doorstep.
What are my payment options?
We accept payments by Paypal, Visa, MasterCard and American Express.
What are my delivery options?
We currently ship all items using ground services via USPS.
How secure is your site?
London Poppy processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.
Can I amend my order?
Contact us as soon as possible if you wish to amend your order. We ship items out usually within 2 working days, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.
Where is my order?
You will receive an email with tracking information once your order is dispatched.
How do I track my parcel?
You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.
When will I receive my parcel?
Once your order is trackable, it will take between 7-10 business days to be delivered.
Can I return or exchange an item?
We offer a store credit for returned items 30 days from the date you receive your parcel. Read our Return Policy page for more info on what conditions qualify for store credit.
What if I received a faulty item?
If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.